Frequently asked questions

In "My Account," you can view current and past orders, modify your information for future orders, and change your password. For security reasons, you must make these changes yourself.

Under "My Orders," you'll find information about your recent orders. You can check the status of your current order here at any time. If you have any questions, please contact Customer Service.

The card details you provided will be processed using SSL encryption. For credit and debit card payments, you must enter your CVV (Card Verification Value), a code printed on your card that is used as a security measure in e-commerce transactions.

Delivery times depend on the shipping method selected. We offer the following shipping options: Pickup in store: 1-3 business days – FREE Postal Pickup: 1-7 business days – subject to change Standard Home Delivery: 1-7 business days – subject to change Delivery times are estimated to begin within 24 business hours of the purchase date.

Both on our website and in stores, only items from the current season are for sale. If an item is out of stock, we will try to restock it as soon as possible. When it is out of stock, we will remove it from our website. Please contact us for reservations.

Returns at Sandra Vieira are free and the return period is 30 days from the shipping confirmation date. Returns must always be made to the same market where the purchase was made. If the aforementioned conditions are met, you can return items to one of our stores, request a home pickup from your account, or request a return label from a post office through your account on our website.